01Who we are

This Privacy Policy explains how MD Telematics (“we”, “us”, “our”), Near Laal Ji's Temple, Mehta Hospital Road, Balotra (344022), Rajasthan, India, collects, uses, shares and protects personal data when you visit www.mdtelematics.com, contact us, or use our services.

For personal data you give us directly, we are the Data Fiduciary under India's Digital Personal Data Protection Act, 2023 (“DPDP Act”). When we handle data on behalf of a client — for example, a contact list for a Bulk SMS campaign — the client is the Data Fiduciary and we act as their Data Processor, following their instructions.

02Personal data we collect

Information you give us

Enquiry form: your name, phone/WhatsApp number, email address (optional), business name (optional), the service you are interested in, and your message.
Calls, WhatsApp and email: your contact details and whatever you choose to share with us.
As a client: billing and GST details, and the access, content and data needed to deliver your project (for example logins for ad or social media accounts, images, product data, or recipient lists).

Information collected automatically

Your IP address, browser type and the pages requested, recorded in our server logs. We use this to keep the website secure, prevent spam and fix problems.

We do not collect payment card details on this website, and we do not knowingly collect data from children under 18. If you believe a child has sent us their details, contact us and we will delete them.

03How we use your data

To reply to your enquiry, call or message you back, and send quotes and proposals.
To deliver, support and bill the services you buy from us.
To send service messages such as project updates, renewal reminders and invoices.
To keep our website and systems secure, and to prevent fraud and misuse.
To meet legal, tax and regulatory obligations.

By submitting the enquiry form, calling or messaging us, you consent to us using your data for the purposes above. We process client data to perform our contract with you, and some data where the law requires it.

We send promotional messages only with your consent. You can withdraw consent at any time by replying “STOP” to a message or by emailing us; this does not affect anything we did before you withdrew it.

We do not sell your personal data. We share it only when needed to run our business and deliver your services:

Hosting, email and backup providers that run our website and systems.
Telecom operators, DLT platforms and SMS/voice gateways, for Bulk SMS, voice and IVR services.
Platforms you ask us to work on, such as Google, Meta (Facebook, Instagram, WhatsApp), YouTube, the Apple App Store and Google Play. Their own privacy policies apply.
AI and automation providers used to build the solutions you order, under appropriate safeguards.
Government authorities or courts, when the law requires it.

Our own products — Fudode, Kenziv, VoiChat, Aristonic — have their own privacy policies, which apply when you use them.

06Cookies and third-party content

This website does not use advertising or tracking cookies. The admin area stores a sign-in token in the browser only for our authorised staff.

The map on our contact pages is provided by Google Maps, and buttons to WhatsApp and phone calls open those services. When you use them, Google and Meta may collect data under their own policies.

07How long we keep data

Enquiries: as long as needed to respond and follow up, and generally no more than 3 years after our last contact.
Client and billing records: for the period required by tax and company laws.
Server logs: for a short period, unless needed to investigate a security issue.
Backups: rotated automatically and deleted after about 14 days.

08How we protect your data

Our website uses HTTPS encryption. Access to enquiries is limited to authorised staff, and our admin panel can only be opened by one registered email address using a one-time code. We keep regular backups and update our systems. No method of transmission or storage is completely secure, but we work hard to protect your data and will notify you and the authorities of a personal data breach as the law requires.

09Your rights

Under the DPDP Act you have the right to:

get a summary of the personal data we hold about you and how we use it;
have inaccurate or incomplete data corrected or completed;
have your data erased when it is no longer needed, unless we must keep it by law;
withdraw your consent at any time;
have your grievance addressed, and nominate another person to exercise these rights on your behalf.

To use any of these rights, email info@mdtelematics.com from the address or number you contacted us with, so we can verify it is you.

10Grievance officer

If you have a concern about how we handle your personal data, contact our grievance officer:

MD Sumro, CEO & Founder, MD Telematics
Email: info@mdtelematics.com · Phone: +91 9460500200
Address: Near Laal Ji's Temple, Mehta Hospital Road, Balotra (344022), Rajasthan, India

We aim to acknowledge complaints within 7 days and resolve them within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.

11Changes to this policy

We may update this policy when our services or the law change. The “Last updated” date shows the latest version, and important changes will be highlighted on this website. Please also read our Terms & Conditions.

Questions about this page? Write to us at info@mdtelematics.com.

Privacy Policy